Recently there have been several player bans in Funcom's new MMOG, Age of Conan. The player community has been asking for details as to what has happened and what players can do if they feel they have been wrongly banned. Today we were able to get the details from Funcom Senior Customer Service & QA Manager, Mathis.

Some members of the community found a weakness in the game; an exploit that they decided to abuse to gain extra money in the game. It wasn't directly a money exploit, but by using the exploit itself they got access to more money. Our experience tells us that we need to be pro-active and react when serious issues like this arise.

• Read the full interview here.