Who's Who
A Guide to the Turbine Personnel
Behind DDO
By Ralsu
Dungeons & Dragons Stormreach (DDO) launched in North America just
over two months ago. DDO has already seen its first major content
update (
href="http://ddo.tentonhammer.com/index.php?module=ContentExpress&func=display&ceid=163">The
Dragon's Vault), and Module 2 will be announced at this year's
Electronic Entertainment Expo.
It's clear that the developers are busy
working in their offices (labs?), but are they paying any attention to
the gamers on the official DDO forums? Are they addressing the issues
in the existing content. One way to measure how much value a company
places in its paying customers is by the presence of developers on the
official forums. I have tracked 21 developers, 16 of whom have been on
the official forums in the past two weeks. This is a good sign for DDO
fans!
While I was tracking those 21 developers, I decided to put together a
directory of Turbine personnel to help gamers get to know the staff
better. Below you'll find the names of every Turbine individual to post
on the official DDO forums. Along with the person's forum handle, I
have added job title, real name (where available), and some notes about
the role that person plays in the bigger
picture of DDO. You'll see Community Relations, Customer Service,
Technical Support, Marketing, Quality Assurance, Developers, and even a
Wild Card.
Editors note: The graphics on this
page come from the official DDO forums.
src="http://ddo.tentonhammer.com/files/gallery/albums/album01/Forums_logo.jpg"
style="border: 2px solid ; width: 500px; height: 125px;">
Community Relations
style="color: rgb(0, 0, 0);">
style="font-weight: bold; color: rgb(51, 51, 255);">Calandryll
Title: Community Relations Director
Name: Jonathan Hanna
Notes: The big dog at the official DDO forums, Calandryll ensures that
Turbine is represented well and that paying customers receive due
attention.
Sporkfire
style="color: rgb(0, 0, 0);">Title:
style="font-style: italic;">Community Relations Manager
Name: Victor Wachter
Notes: Sporkfire teams with Samera to be the face of the official DDO
forums.
Samera
Title: Community Relations Specialist
Notes: Along with Sporkfire, the face of the official DDO community.
Samera also sends out the DDO newsletter via email.
Eldorudo
Title: Community Relations
Representative
Name: Jesse "Eldorudo" Smith
Notes: By his own description, Eldorudo's responsibility is to "update
DDO.com with news, information, and player submitted content." He also
says the content updates he adds to DDO.com will include "press
releases, new game trailers, news items like the free 7 day trial
program," and monster profiles.
DarkVeil
Title: Moderator
Notes: DarkVeil doesn't post much, but it is possible that s/he
operates the Cube.
Cravinrange
Title: Moderator
Notes: DarkVeil doesn't post much, but it is possible that s/he
operates the Cube.
href="http://ddo.tentonhammer.com/modules.php?set_albumName=album01&id=Gelatinous_Cube&op=modload&name=Gallery&file=index&include=view_photo.php">
alt="the cube"
src="http://ddo.tentonhammer.com/files/gallery/albums/album01/Gelatinous_Cube.thumb.jpg"
style="border: 2px solid ; width: 100px; height: 100px;" align="left">Gelatinous
Cube
Title: N/A
Notes: The Gelatinous Cube barges in to close threads whenever flame
war erupt.
Customer Service
Puyo
Title: Customer Service
Notes: Puyo aids in matters such as billing, connection, and complaints.
style="font-weight: bold; color: rgb(51, 51, 255);">Tiggs
Title: Customer Service Contractor
Notes: Tiggs is 39, resides in Texas, and plays a ranger on Mabar.
Readers see plenty of Tiggs on the forums providing technical
assistance.
Vastus
Title: Customer Service
Notes: Vastus comes to the rescue for problems in game, such as missing
inventory items.
Technical Support
Kinsale
Title: Technical Support
Notes: Kinsale provides help with everything from connection problems
to sound issues.
RustMonkey
Title: Technical Support
Notes: RustMonkey provides help with everything from connection
problems to sound issues.
SDM
Title: Turbine Tech Support
Notes: SDM provides help with everything from connection problems to
sound issues.
Smadulock
Title: Technical Support
Notes: Smadulock provides help with everything from connection problems
to sound issues.
Trident
Title: Technical Support
Notes: Trident provides help with everything from connection problems
to sound issues.
Yeti
Title: Technical Support
Notes: Yeti provides help with everything from connection problems to
sound issues.
Quality
Assurance
Ciara
Title:
style="font-style: italic;">Quality Assurance
Notes:
The Quality Assuarnce team reads the forums for bugs in
content
and posts about measures to correct known gameplay issues.
Docent
Title: Quality Assurance
Notes: The Quality Assuarnce team reads the forums for bugs in content
and posts about measures to correct known gameplay issues.
SIG
Ttile: Quality Assurance
Notes: The Quality Assuarnce team reads the forums for bugs in content
and posts about measures to correct known gameplay issues.
Marketing
Marketroid
Title: Turbine Marketing
Notes: Marketroid steps in to dispel confusion about how Turbine is
marketing DDO. Most notably, Marketroifd made it crystal clear that
most content additions for DDO will be free.
Developers
href="http://ddo.tentonhammer.com/modules.php?set_albumName=album01&id=Turbine&op=modload&name=Gallery&file=index&include=view_photo.php">
alt="Turbine logo"
src="http://ddo.tentonhammer.com/files/gallery/albums/album01/Turbine.thumb.jpg"
style="border: 2px solid ; width: 100px; height: 100px;" align="right">
Benny
style="text-decoration: underline;">
Title: Developer
style="text-decoration: underline;">
Notes: Benny appears often in threads reporting issues with group and
guild chat.
Bunsen
Title: Developer
Note: A frequent contributor for technical assistance, Bunsen plays a
wizard and rogue on Argonessen and a cleric on Xoriat.
Codog
Title: Developer
Notes: Developers occassionally crawl out of their secret rooms to
address gameplay issues on the forums.
Cristo
Title: Developer
Notes: Cristo sometimes chimes in on issues relating to chat.
danbo
Title: Developer
Notes: danbo is known to weigh in on factors that may cause the DDO
client to crash.
Deltrix
Title: Developer
Notes: Developers occassionally crawl out of their secret rooms to
address gameplay issues on the forums.
Denour
Title: Game Systems Engineer
Notes: Denour is a 24 year old resident of Massachusetts who plays a
wizard.
Eladrin
Title: Developer
Notes: Developers occassionally crawl out of their secret rooms to
address gameplay issues on the forums.
Erik Lensher
Title: Developer
Notes: Developers occassionally crawl out of their secret rooms to
address gameplay issues on the forums.
Fernando
Title: Developer
Notes: Fernando sometimes has helpful suggestions regarding graphics
settings.
Flibbertigibbet
Title: Developer
Notes: Developers occassionally crawl out of their secret rooms to
address gameplay issues on the forums.
Graal
Title: Developer
Notes: Developers occassionally crawl out of their secret rooms to
address gameplay issues on the forums.
KenTroop
Title: Developer
Notes: KenTroop provides helpful information about spells.
The Limey
Title: Developer
Notes: Developers occassionally crawl out of their secret rooms to
address gameplay issues on the forums.
mhe
Title: Developer
Notes: mhe sometimes throws out information about finding game cards.
RagTop
Title: Senior Engineer
Notes: RagTop offers technical support.
Red_Daze
Title: Developer
Notes: Developers occassionally crawl out of their secret rooms to
address gameplay issues on the forums.
The Rocking
Dead
Title: Developer
Notes: Developers occassionally crawl out of their secret rooms to
address gameplay issues on the forums.
Solas
Title: Developer
Notes: Developers occassionally crawl out of their secret rooms to
address gameplay issues on the forums.
Zodiac
Title: Lead Installing, Launching
and Billing, Turbine, Inc.
Notes: Developers occassionally crawl out of their secret rooms to
address gameplay issues on the forums.
Zyrca
Title: Game Systems Engineer
Notes: Developers occassionally crawl out of their secret rooms to
address gameplay issues on the forums.
Wilcard
Owlbear
Title: Large Magical Beast
Biography: Scholars have long debated the origins of the owlbear.
Location: Temperate forests
Interests: Attacking nearly anything that moves without provocation.
Occupation: Large Magical Beast
Notes: Owlbear participates in a variety of threads, making it hard to
determine exactly what s/he does.
To read the latest guides, news, and features you can visit our Dungeons & Dragons Online: Eberron Unlimited Game Page.