Who's Who

A Guide to the Turbine Personnel
Behind DDO

By Ralsu



Dungeons & Dragons Stormreach (DDO) launched in North America just
over two months ago. DDO has already seen its first major content
update ( href="http://ddo.tentonhammer.com/index.php?module=ContentExpress&func=display&ceid=163">The
Dragon's Vault), and Module 2 will be announced at this year's
Electronic Entertainment Expo.

It's clear that the developers are busy
working in their offices (labs?), but are they paying any attention to
the gamers on the official DDO forums? Are they addressing the issues
in the existing content. One way to measure how much value a company
places in its paying customers is by the presence of developers on the
official forums. I have tracked 21 developers, 16 of whom have been on
the official forums in the past two weeks. This is a good sign for DDO
fans!



While I was tracking those 21 developers, I decided to put together a
directory of Turbine personnel to help gamers get to know the staff
better. Below you'll find the names of every Turbine individual to post
on the official DDO forums. Along with the person's forum handle, I
have added job title, real name (where available), and some notes about
the role that person plays in the bigger
picture of DDO. You'll see Community Relations, Customer Service,
Technical Support, Marketing, Quality Assurance, Developers, and even a
Wild Card.



Editors note: The graphics on this
page come from the official DDO forums.

style="text-decoration: underline;"> href="http://ddo.tentonhammer.com/modules.php?set_albumName=album01&id=Forums_logo&op=modload&name=Gallery&file=index&include=view_photo.php"> alt="DDO official forums logo"
src="http://ddo.tentonhammer.com/files/gallery/albums/album01/Forums_logo.jpg"
style="border: 2px solid ; width: 500px; height: 125px;">


Community Relations

style="color: rgb(0, 0, 0);"> style="font-weight: bold; color: rgb(51, 51, 255);">Calandryll

Title: Community Relations Director

Name: Jonathan Hanna

Notes: The big dog at the official DDO forums, Calandryll ensures that
Turbine is represented well and that paying customers receive due
attention.



Sporkfire

style="color: rgb(0, 0, 0);">Title: style="font-style: italic;">Community Relations Manager

Name: Victor Wachter

Notes: Sporkfire teams with Samera to be the face of the official DDO
forums.



Samera

Title: Community Relations Specialist

Notes: Along with Sporkfire, the face of the official DDO community.
Samera also sends out the DDO newsletter via email.



Eldorudo

Title: Community Relations
Representative


Name: Jesse "Eldorudo" Smith

Notes: By his own description, Eldorudo's responsibility is to "update
DDO.com with news, information, and player submitted content." He also
says the content updates he adds to DDO.com will include "press
releases, new game trailers, news items like the free 7 day trial
program," and monster profiles.



DarkVeil

Title: Moderator

Notes: DarkVeil doesn't post much, but it is possible that s/he
operates the Cube.



Cravinrange

Title: Moderator

Notes: DarkVeil doesn't post much, but it is possible that s/he
operates the Cube.



href="http://ddo.tentonhammer.com/modules.php?set_albumName=album01&id=Gelatinous_Cube&op=modload&name=Gallery&file=index&include=view_photo.php"> alt="the cube"
src="http://ddo.tentonhammer.com/files/gallery/albums/album01/Gelatinous_Cube.thumb.jpg"
style="border: 2px solid ; width: 100px; height: 100px;" align="left">Gelatinous
Cube


Title: N/A

Notes: The Gelatinous Cube barges in to close threads whenever flame
war erupt.




Customer Service

Puyo

Title: Customer Service

Notes: Puyo aids in matters such as billing, connection, and complaints.



style="font-weight: bold; color: rgb(51, 51, 255);">Tiggs

Title: Customer Service Contractor

Notes: Tiggs is 39, resides in Texas, and plays a ranger on Mabar.
Readers see plenty of Tiggs on the forums providing technical
assistance.



Vastus

Title: Customer Service

Notes: Vastus comes to the rescue for problems in game, such as missing
inventory items.


Technical Support

Kinsale

Title: Technical Support

Notes: Kinsale provides help with everything from connection problems
to sound issues.



RustMonkey

Title: Technical Support

Notes: RustMonkey provides help with everything from connection
problems to sound issues.



SDM

Title: Turbine Tech Support

Notes: SDM provides help with everything from connection problems to
sound issues.



Smadulock

Title: Technical Support

Notes: Smadulock provides help with everything from connection problems
to sound issues.



Trident

Title: Technical Support

Notes: Trident provides help with everything from connection problems
to sound issues.



Yeti

Title: Technical Support

Notes: Yeti provides help with everything from connection problems to
sound issues.


Quality
Assurance

Ciara

Title: style="font-style: italic;">Quality Assurance

Notes:
The Quality Assuarnce team reads the forums for bugs in
content
and posts about measures to correct known gameplay issues.



Docent

Title: Quality Assurance

Notes: The Quality Assuarnce team reads the forums for bugs in content
and posts about measures to correct known gameplay issues.



SIG


Ttile: Quality Assurance

Notes: The Quality Assuarnce team reads the forums for bugs in content
and posts about measures to correct known gameplay issues.


Marketing

Marketroid

Title: Turbine Marketing

Notes: Marketroid steps in to dispel confusion about how Turbine is
marketing DDO. Most notably, Marketroifd made it crystal clear that
most content additions for DDO will be free.


Developers href="http://ddo.tentonhammer.com/modules.php?set_albumName=album01&id=Turbine&op=modload&name=Gallery&file=index&include=view_photo.php"> alt="Turbine logo"
src="http://ddo.tentonhammer.com/files/gallery/albums/album01/Turbine.thumb.jpg"
style="border: 2px solid ; width: 100px; height: 100px;" align="right">

Benny style="text-decoration: underline;">

Title: Developer style="text-decoration: underline;">

Notes: Benny appears often in threads reporting issues with group and
guild chat.



Bunsen

Title: Developer

Note: A frequent contributor for technical assistance, Bunsen plays a
wizard and rogue on Argonessen and a cleric on Xoriat.



Codog

Title: Developer

Notes: Developers occassionally crawl out of their secret rooms to
address gameplay issues on the forums.



Cristo

Title: Developer

Notes: Cristo sometimes chimes in on issues relating to chat.



danbo

Title: Developer

Notes: danbo is known to weigh in on factors that may cause the DDO
client to crash.



Deltrix

Title: Developer

Notes: Developers occassionally crawl out of their secret rooms to
address gameplay issues on the forums.



Denour

Title: Game Systems Engineer

Notes: Denour is a 24 year old resident of Massachusetts who plays a
wizard.



Eladrin

Title: Developer

Notes: Developers occassionally crawl out of their secret rooms to
address gameplay issues on the forums.



Erik Lensher

Title: Developer

Notes: Developers occassionally crawl out of their secret rooms to
address gameplay issues on the forums.



Fernando

Title: Developer

Notes: Fernando sometimes has helpful suggestions regarding graphics
settings.



Flibbertigibbet

Title: Developer

Notes: Developers occassionally crawl out of their secret rooms to
address gameplay issues on the forums.



Graal

Title: Developer

Notes: Developers occassionally crawl out of their secret rooms to
address gameplay issues on the forums.



KenTroop

Title: Developer

Notes: KenTroop provides helpful information about spells.



The Limey

Title: Developer

Notes: Developers occassionally crawl out of their secret rooms to
address gameplay issues on the forums.



mhe

Title: Developer

Notes: mhe sometimes throws out information about finding game cards.



RagTop

Title: Senior Engineer

Notes: RagTop offers technical support.



Red_Daze

Title: Developer

Notes: Developers occassionally crawl out of their secret rooms to
address gameplay issues on the forums.



The Rocking
Dead


Title: Developer

Notes: Developers occassionally crawl out of their secret rooms to
address gameplay issues on the forums.



Solas

Title: Developer

Notes: Developers occassionally crawl out of their secret rooms to
address gameplay issues on the forums.



Zodiac

Title: Lead Installing, Launching
and Billing, Turbine, Inc.


Notes: Developers occassionally crawl out of their secret rooms to
address gameplay issues on the forums.



Zyrca

Title: Game Systems Engineer

Notes: Developers occassionally crawl out of their secret rooms to
address gameplay issues on the forums.




Wilcard

Owlbear

Title: Large Magical Beast

Biography: Scholars have long debated the origins of the owlbear.

Location: Temperate forests

Interests: Attacking nearly anything that moves without provocation.

Occupation: Large Magical Beast

Notes: Owlbear participates in a variety of threads, making it hard to
determine exactly what s/he does.


href="http://ddo.tentonhammer.com/index.php?name=PNphpBB2&file=viewtopic&p=1606#1606">Questions?
Comments? Post them here!





To read the latest guides, news, and features you can visit our Dungeons & Dragons Online: Eberron Unlimited Game Page.

Last Updated: Mar 29, 2016

About The Author

Karen 1
Karen is H.D.i.C. (Head Druid in Charge) at EQHammer. She likes chocolate chip pancakes, warm hugs, gaming so late that it's early, and rooting things and covering them with bees. Don't read her Ten Ton Hammer column every Tuesday. Or the EQHammer one every Thursday, either.

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