If you're an iPad or iPhone user, be sure to take a few precautions before upgrading to iOS 7 this week. A recent post from Blizzard is advising players that make use of the Blizzard Authenticator to help keep their World of Warcraft, Diablo III, and StarCraft II accounts secure to take a few precautions to avoid a massive headache after updating to iOS 7.
The short of the problem is that the new iOS 7 could reset your authenticator and thus end up locking you out of your own account and forcing you to endure one of those lengthy visits to the customer service line to regain access to your account. To avoid this issue and spare yourself the pain of a lengthy CS exchange, Blizzard is advising that players take one of the following steps:
- Sign up for the free SMS Protect service. In the event of a lost, broken, or accidentally reset authenticator, users with SMS Protect can remove the old authenticator from their account with a texted security code. For more information, visit the SMS Protect FAQ.
- Write down your authenticator's Serial Number and Restore Code so that you may restore your authenticator to your phone after the OS update is finished. You may also wish to take a screenshot of this information.
- Temporarily remove the authenticator before updating. Reattach the authenticator again once your iOS update is complete. You can remove the authenticator through our Web Chat option if necessary by contacting the Blizzard Support page and selecting Battle.net > I have an issue managing my account > I want to remove my authenticator > Live chat. You will be required to attach government issued photo ID (driver's license, passport, military ID) or the previous Battle.net Mobile Authenticator serial number. Customer Support will not be able to assist otherwise.
- If Live Chat shows offline, refresh the web page and try again, clear your cookies & cache within your current browser, or use another browser entirely. Keep in mind Live Chat is available during phone hours only.
- Update over Wi-Fi. iPhones that are updated over Wi-Fi rather than through a computer are less prone to accidental resets.
So save yourself a headache and make sure to get updated before you make the iOS 7 jump.