In a formal apology letter to the EVE Online community today, CCP CEO Hilmar Veigar Pétursson (CCP Hillmar) spoke candidly about mistakes that were made and how he shoulders most of the responsibility for the recent animosity between CCP and EVE Online players.
The estrangement from CCP that many of you have been feeling of late is my fault, and for that I am truly sorry. There are many contributing factors, but in the end it is I who must shoulder the responsibility for much of what has happened. In short, my zeal for pushing EVE to her true potential made me lose sight of doing the simple things right. I was impatient when I should have been cautious, defiant when I should have been conciliatory and arrogant when I should have been humble.
CCP Hillmar further apologized for the problems with Incarna, Captains Quarters the massive controversy and miscommunication that led to a backlash from players over the games new microtransactions.
As the first step in addressing player concerns, CCP has announced a new winter expansion aimed at improving warfare and PvP. According to the second dev blog released today, this will include improvements and additions to factional warfare, hybrid weapon balancing, new T2 modules, starbase logistics management, new EWAR-Drones, assault ships and T2 rigs manufacturing. This is in addition to the new Captains Quarters, return of ship spinning and the Time Dilation lag mechanic.
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