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Hackers Compromise More Sony Accounts

Updated Thu, Oct 13, 2011 by Martuk

More Sony accounts have been compromised following an intruder’s attempts to access more than 90,000 accounts. But this time it isn’t Sony that was hacked. As it turns out, the intruder obtained account details from one or more sources outside of Sony and has been testing those details to try and gain access to accounts on Sony Entertainment Network, PlayStation Network and Sony Online Entertainment. In some cases it appears that the intruder may have succeeded in gaining access to a certain number of accounts.

In a post to the EverQuest forums, Sony SVP and Information Security Officer Philip Reitinger posted an update to the community explaining that globally more than 90,000 accounts (roughly 60,000 PSN/SEN and 33,000 SOE accounts) had successful attempts made by the intruder to access them using paired user ID names and passwords, which a majority of failed. Accounts that were affected have been temporarily locked and Reitinger assures players that their credit card information is safe and Sony will work with users that may have had unauthorized purchases made to their accounts to restore the amounts. If you were in the group of players affected, Sony will be sending you an email to reset your account passwords.

Just to confirm, the information is believed to have come from a source outside of Sony. Where the compromised information came from remains a mystery, so stay tuned and we’ll update you when we have more. You can read Reitinger full message below.

Source: EverQuest Forums


Philip Reitinger

SVP and Chief Information Security Officer, Sony Group

We want to let you know that we have detected attempts on Sony Entertainment Network, PlayStation Network and Sony Online Entertainment (“Networks”) services to test a massive set of sign-in IDs and passwords against our network database.   These attempts appear to include a large amount of data obtained from one or more compromised lists from other companies, sites or other sources.   In this case, given that the data tested against our network consisted of sign-in ID-password pairs, and that the overwhelming majority of the pairs resulted in failed matching attempts, it is likely the data came from another source and not from our Networks.  We have taken steps to mitigate the activity.

Less than one tenth of one percent (0.1%) of our PSN, SEN and SOE audience may have been affected.  There were approximately 93,000 accounts globally (PSN/SEN: approximately 60,000 accounts; SOE: approximately 33,000) where the attempts succeeded in verifying those accounts’ valid sign-in IDs and passwords, and we have temporarily locked these accounts.  Only a small fraction of these 93,000 accounts showed additional activity prior to being locked.  We are currently reviewing those accounts for unauthorized access, and will provide more updates as we have them.  Please note, if you have a credit card associated with your account, your credit card number is not at risk.  We will work with any users whom we confirm have had unauthorized purchases made to restore amounts in the PSN/SEN or SOE wallet.

As a preventative measure, we are requiring secure password resets for those PSN/SEN accounts that had both a sign-in ID and password match through this attempt.   If you are in the small group of PSN/SEN users who may have been affected, you will receive an email from us at the address associated with your account that will prompt you to reset your password.

Similarly, the SOE accounts that were matched have been temporarily turned off.  If you are among the small group of affected SOE customers, you will receive an email from us at the address associated with your account that will advise you on next steps in order to validate your account credentials and have your account turned back on.

We want to take this opportunity to remind our consumers about the increasingly common threat of fraudulent activity online, as well as the importance of having a strong password and having a username/password combination that is not associated with other online services or sites.   We encourage you to choose unique, hard-to-guess passwords and always look for unusual activity in your account. 

Ugghh seriously?!?! I hope one of them wasn't me.

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