Blizzard has finally addressed the confusion surrounding the decision to go with a free update model for their upcoming shooter Overwatch. In an interview with Eurogamer, Blizzard Overwatch Director Jeff Kaplan explained their philosophy behind the choice of making future updates and character additions to the game free of charge.

All the heroes were going to be included and as gamers, we thought it was a very straightforward, easy to understand business model. You focus less on the business model and more on the game itself. And we were really not expecting [to be asked] what's going to happen after the game is launched. It takes so much work to ship a game. So there we are at Blizzcon and people were just hammering us and you kind of realize that wow, there's a lot of distrust out in the community, because I think a lot of players have felt like they've been burned in the past. Like, oh god, these games companies are just trying to get so much out of me.

That doesn't mean the 100% free model will continue forever though, as Kaplan continued to state that they would remain open to the idea of additional monetization options if they felt fair to the player.

You can read up on the entire interview here.