The masses have spoken and they're horked off about the changes to Star Wars Galaxies. It wasn't a minor change. It was a HUGE change. John Smedley, President of the Sony Online division gives his explanation on what is going on.
Many of you ask "Why did you have to make such a sweeping change rather than just fixing the things that were wrong?" - well, to put it bluntly - everyone had different ideas of what we needed to fix. Trying to balance 34 professions, and add compelling content to make everyone happy proved to be a very large challenge. Many design decisions made early on in the game's creation were boxing the team in to the point that we were never going to be able to really make this game rise to the level it needs to as both a great experience AND as a business. We have consistently kept the SWG team as one of the largest teams within SOE (around 70 people). Even with a team that size getting new content done along with maintaining the live game, along with developing new systems for SWG just proved to be tougher than it should have been. We've got a lot of experience doing MMO's, and SWG has always proven to be the game that was the toughest for us to make changes to. So, along with our partners at LucasArts we did a very lengthy look at just what the fundamental issues with SWG were. We spoke to many of you, read the forums and conducted numerous focus group tests with both existing players, people who have played MMO's before (but not SWG) and people that haven't ever tried MMO's before.
So there you go. You'll have to read the entire post to get the entire story.