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Customer Support Interview with Funcom's Brian Lee

Posted Tue, Apr 08, 2008 by Shayalyn

 Customer Support--Keeping the Fun in Funcom!

The Age of Conan Hyborian Adventures community has questions and we have answers. One of the most important aspects of any MMORPG is the ability to address it's customers concerns quickly and effectively. This week Ten Ton Hammer had the opportunity to get some answers on how the Customer Service (CS) will work in Age of Conan Hyborian Adventures. Martuk had the opportunity to get some of these answers from Brian Lee, Funcom's Customer Service Manager on many important CS topics ranging from the naming policy, Funcom's plans to battle gold spam, the guide program for Age of Conan, and much more.

Brian Lee: We are trying to remain as “hands off” as possible in regards to how players choose to play their characters, but it will never be considered “ok” to harass another player. Not only will we have a code of conduct, but there will also be tools and game mechanics in place so that players may protect themselves in lieu of requesting GM intervention.

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