Customer Support Interview with Funcom's Brian Lee

 Customer Support--Keeping the Fun in Funcom!

Support--Keeping the Fun in Funcom!

The Age of Conan Hyborian Adventures community has questions and we
have answers. One of the most important aspects of any MMORPG is the
ability to address it's customers concerns quickly and effectively.
This week Ten Ton Hammer had the opportunity to get some answers on how
the Customer Service (CS) will work in Age of Conan Hyborian
Adventures. Martuk had the opportunity to get some of these answers
from Brian Lee, Funcom's Customer Service Manager on many important CS
topics ranging from the naming policy, Funcom's plans to battle gold
spam, the guide program for Age of Conan, and much more.

: We are trying to remain as “hands off” as possible in
regards to how players choose to play their characters, but it will
never be considered “ok” to harass another player. Not only will we
have a code of conduct, but there will also be tools and game mechanics
in place so that players may protect themselves in lieu of requesting
GM intervention.

To read the latest guides, news, and features you can visit our Age of Conan: Unchained Game Page.

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About The Author

Karen is H.D.i.C. (Head Druid in Charge) at EQHammer. She likes chocolate chip pancakes, warm hugs, gaming so late that it's early, and rooting things and covering them with bees. Don't read her Ten Ton Hammer column every Tuesday. Or the EQHammer one every Thursday, either.

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