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NCsoft Comments on Customer Support

Posted Wed, Apr 16, 2008 by Taea

Designing and creating an online game like Richard Garriott's Tabula Rasa is a huge undertaking, but the work doesn't end there. John Erskine, Director of Studio Services for NCsoft North America, examines the role of supporting a live product from its inception to launch and beyond, using Richard Garriott’s Tabula Rasa® as the most recent example.

We want people to love the game they work on, but not love it “too much.” It is important to maintain a healthy “emotional distance” from the game so we can see the issues clearly and effectively.

See the full editorial on the PlayNC site.

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Richard Garriott is getting his own documentary chronicling his journey into the final frontier.

Release Date, News, Official Announcements
Tue, Nov 22, 2011
Martuk
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Richard Garriott talks about his early game works and his disappointment with the 2011 version of Ultima Online.

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Thu, Nov 10, 2011
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A three-judge appeals court panel has upheld Ultima creator Richard "Lord British" Garriott's $32 million judgment against NCsoft dispute.

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Tue, Oct 25, 2011
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Ultima series and Tabula Rasa creator Richard Garriott is selling a piece of his kingdom. Britannia Manor II is now on sale.

News
Wed, Oct 19, 2011
Martuk

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