If you've been looking for a little more help with your City of Heroes hero or villain, the recent launch of Issue 20 has a little feature that might be right up your alley. One of the lesser know features of the update is the "Player Help System", which will give players the option to participate in the new system as either a helper or a seeker of guidance by selecting a nice new "Help Me!" option. Don't worry, you can choose to opt out of the program too.
Players that choose to participate as a "Helper" in the system will have their name tags changed to gold and be granted the new title of "Helper" for aiding the community. Players that are seeking help can find it by way of the new help channel by typing /h, /help or /guide.
Source: City of Heroes website