Updated Fri, Dec 02, 2011 by Shayalyn
Hey, we're sorry that you're one of the unlucky few having an issue using our site as a premium member. Before you pull out the Ten Ton sledgehammer, here are a couple of things to try if you can't access premium content and you're certain you're a member.
Refresh Our Site's Memory
Check the upper right corner to make sure you're logged in. If you are, your username will appear there. If you're not logged in, it's likely that your site cookies expired (ew, moldy cookies), which would explain why you can't see your premium content. Login and you should be good to go.
If that didn't fix the issue...
Sometimes, especially for new premium members, the site needs a little kick to recognize your elite status. We suggest you do the following:
That fixed it right?
If not, accept our profound apologies and please contact support[AT]tentonhammer.com for assistance. We'll work tirelessly to get you sorted out, we promise!
A Word About Premium Forum Permissions
If you're registered as a new premium member but you haven't seen your forum privileges upgraded (your name will change to green and you'll gain access to our Members Only forum), don't fret. Privileges are updated manually several times daily and if you're not upgraded now you will be soon. There may be a slightly longer delay on weekends and holidays, and we thank you for your patience.