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If you pre-ordered TERA in the hopes of getting into this weekend’s beta event, you may be one of several fans hopping mad that your code hasn’t arrived yet. Publisher En Masse Entertainment has a little update for you on the situation and with any luck it will soon be sorted out.

It's our understanding from working with our physical distribution partner that these codes were only recently conveyed to retailers, and so the codes haven’t yet been distributed to stores to provide to gamers like you. Yeah, well, that really sucks on all levels. We are definitely sorry about this issue, and we are going to fix it.

En Masse Entertainment also noted in the update that they are working with retailers to try and speed up code distribution and offered an apology to fans along with the promise of more details about physical Collector’s Edition availability for TERA.

As gamers ourselves, we know that this uncertainty about access to this world-premiere event is no doubt incredibly frustrating. Please do your best to keep your cool, and we'll do our best to ensure that you get codes just as soon as humanly—and computerly—possible.

Source: TERA Retail Pre-Order Update