NGE = Bad Designers! Bad!
WarCry discusses a number of SWG issues, past and future, with quotes from various SOE representatives throughout in this interesting interview.
It's been nearly two years since players of Star Wars Galaxies were confronted with the now infamous NGE, or "New Game Experience", which heralded sweeping changes to gameplay, massive cancellations and a general outcry for a rollback among those stayed. There followed months of general silence from the SOE development team, other than assurances that a rollback wouldn't happen and that the team was committed to moving forward. Nine months after the change, Alan Crosby, SOE's Director of Community Relations, addressed the issue. "Where did we go wrong?" Crosby wrote.
Read more at WarCry.