DC Universe Online (DCUO) recently launched Update 3 and we had the chance to preview Update 4 at E3, but due to a new console-related issue with the game, certain players are experiencing game freezes. A recent hotfix addressed some of the issues that SOE is calling an Out Of Memory error (OOM), but some lingering problems still remain.

DCUO Executive Producer Lorin "DeadMeat" Jameson posted an update to the game’s Facebook page to let players know that the team is aware of the issue and continuing to work out the freezing problems. Unfortunately, this appears to be one of those problems that the team can’t reproduce internally and only seems to happen when certain things occur and a specific number of people are online. Until then, players will have to endure possible freezes until the issue is resolved. Check out DeadMeat’s full Facebook post after the break.

Source: DCUO Facebook Page

I just wanted to take a minute here to explain what is happening with DCUO on the PS3.  Although the hot fix today lowered the number of crashes by a great deal, there are obviously still problems.  The crash that the great majority of folks are facing is an Out Of Memory error (OOM for engineer short hand).  Quite simply the game gets into a state where it requires more memory and there is no more to give.  On the PS3 (or any game console) that results in an immediate crash or 'Freeze'.

This is unfortunately a very hard error to fix since it is usually situational.  Meaning that you need the right combination of things going on around you at the right moment in time to trigger the fault.  We cannot create in house the same conditions that thousands of players online can so we have to make guesses about where the issues lie and try and find a solution. We have obviously not guessed them all.

None of this is meant as an excuse. I know you guys just want to play and for us to fix our game. We are still here working to make sure that happens.

DeadMeat

Executive Producer