Posted Thu, Jan 31, 2008 by Aelryn
"In some ways we were ready; mostly not."
There's a new developer post on the Burning Sea community site which explains the customer service efforts of the Flying Lab team post-launch. It's a good read.
In some ways, having 24×7 GM support during our Beta prepared us for Customer Service on a live game and in some ways it did not. I thought I’d share with you the steps we took to get ready and the areas in which we need improvement. I’ve also got some tips for filing bugs that you might appreciate.