Posted Wed, Mar 26, 2008 by Aelryn
What ho, Techie?
There's a new Star Wars Galaxies team interview posted with Ethan “Gourney-SME” Nason, a Tech-Writer for SWG.
What types of things do you do in a typical day at work? A typical day at the office could include auditing of current answers and creation of new articles for the Knowledge Base, documenting policies, procedures and workarounds for the CS team, maintaining the internal Wiki resource, attending status meetings with operations and/or development, maintaining 'top issues' lists for use in various reports, initial testing of problems reported by the community. (primarily from the ticket system), assisting CS management and teammates with issues and investigations as needed, answering tickets, and play-testing.
Read the rest at the SWG Players site.