Daily Tip:When doing courier missions with a large ship, it may make sense to talk to several courier agents at once, and run their missions all at once.

CCP Illustrates Dedication to Customer Service

Updated Thu, Oct 02, 2008 by Medeor

What is it with these guys and graphs?

Yet again, CCP opens its Kimono to share with the community some of its false steps and the corrective steps they take to make sure that EVE Online continues it promise of customer/community service. Quoting Shakespeare, CCP then shows apparently real numbers of petitions the in-game GMs receive, and the queue times over a lengthy time period. This really showcases how CCP uses metrics to not only design and play the game but take care of it.

Not surprisingly the petitions go up after a patch or expansion, but then level back out fairly quickly, and CCP does illustrate how they continue to improve as they learn and adapt to the game and it's players:

In the past six months we made some structural changes to our Customer Support department aimed at reducing our response time and offering better support. We are happy to announce that our average petition age is currently two days with most normal requests handled in hours. We hope our efforts shine through in the level of support we are able to offer.

For more information (a lot more information), go to the EVE Online website (subscription required). And for those of you looking to get back into the game, make sure you read Phil Comeau's re-visit to EVE Online in his Starting Anew With the Power of Two.

Bust Out the Credit Cards: EVE Fanfest 2015 and EVE Vegas Tickets Now on Sale

It seems like the floodgates have officially opened on fan event ticket sales. If you haven't already broke the bank snagging tickets for SOE Live or BlizzCon, today CCP is giving you two more opportunities to do so as tickets have gone on sale for both EVE Vegas and EVE Fanfest 2015.

Fri, May 16, 2014

Can’t make it down to Reykjavik, Iceland for EVE Fanfest 2014 in May? There’s an online streaming alternative.

Press Release, News
Wed, Apr 09, 2014

CCP reveals its plans for an epic celebration of the EVE universe at EVE Fanfest in May.

Press Release, Video, News, Official Announcements
Fri, Feb 28, 2014

The first issue of Dark Horse Comics’ new series featuring the true stories of EVE Online in comic form is now available.

News, Official Announcements
Thu, Feb 20, 2014

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