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EVE Online Experiences Game Glitch Resulting in Item Loss for Some Players

Posted Fri, May 07, 2010 by Martuk

You never want to log into a game and find items you were working hard to get missing. Unfortunately, some EVE Online players may experience this when they log back in today. After this morning's downtime, CCP noticed that some players were having problems with items disappearing. this led to the discovery of a code glitch that may have resulted in a number of items being lost during the time period just after the servers came back up.

CCP believes that up to 114,000 item IDs may have been affected. The issue has impacted players both on and offline as CCP posted a list of who might have been affected in their latest update.

Players who logged in during the timeframe:

  • A portion of players who, during the timeframe,  completed an action that resulted in certain types of inventory operations, such as unstacking items (but not stacking items onto an item that existed before 11:30 GMT), buying on the market, looting, mining, unloading ammunition, delivering science and industry jobs and deploying structures into space.

Players not logged in:

  • Those that had market buy orders fulfilled during the timeframe and whose orders were fulfilled by creating a new stack of items.
  • Those that had item exchange contracts fulfilled during the timeframe that dealt with WTB contracts or the exchange of one item for another. These cases are extremely rare.

CCP engineers made extensive reviews of the database, code and scripts to ensure the issue did not continue and brought Tranquility back online at 19:40 GMT

The items in question are lost, not having been assigned an itemID during the normal process.

Again, we will be working with those players who were affected as best as we can, and encourage them to petition in the reimbursement category.

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