En Masse Updates TERA Fans on Beta and Vendor Issues

Posted Fri, Feb 24, 2012 by Martuk

More trouble arrived for TERA today. The second closed beta event got underway a short while ago and some fans that coughed up the cash for the pre-order via the En Masse Entertainment Store to get their beta key have found themselves still waiting for access. As it turns out, the online store provider suffered a massive systems failure yesterday and has affected En Masse, TERA and several other companies as well.

Our online store allows purchases of TERA, but the provider's backend systems that "commit" purchases to the En Masse account system (as well as the account systems of all their customers) is hosed (that's a technical term we use around here when we can't use four-letter words).

The hardware failure has prevented confirmation and access to En Masse purchases. Luckily, there is a workaround on the way. En Masse is monitoring the accounts and purchase logs and will be sending out batches of TERA beta invites to players that pre-order but have not received a code yet. The codes will be good for this weekend's beta event and you'll be upgraded automatically once the problems get sorted.

So here's what we're going to do: we're monitoring our purchase logs to detect when players purchase TERA, and we'll batch these up every two hours and email those players a game code to play TERA. It will be a "trial code" that enables you to get in and play this weekend. When the online store problems are sorted out, you will be automatically upgraded to the full account you purchased (standard edition or collector's edition), never fear.

Check out the full post for more details and to find out how you can handle any accidental extra purchases or steps that you can take if a code doesn’t arrive for you within the next six hours.

Source: TERA Website

I was impressed with the quality of the Beta and the quick work that was done to work around a problem with the payment service. Good work En masse:)


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