NCsoft Comments on Customer Support

Designing and creating an online game like Richard Garriott's Tabula Rasa is a huge undertaking, but the work doesn't end there. John Erskine, Director of Studio Services for NCsoft North America, examines the role of supporting a live product from its inception to launch and beyond, using Richard Garriott’s Tabula Rasa® as the most recent example.

We want people to love the game they work on, but not love it “too much.” It is important to maintain a healthy “emotional distance” from the game so we can see the issues clearly and effectively.

See the full editorial on the PlayNC site.