Turbine Refuses to Remove Credit Card Information Without Permanently Deactivating Accounts

All your credit cards are belong to us.

MMOCrunch is reporting on an interesting encounter with Turbine's customer service department when he requested that they remove his credit card info from his game account. Apparently, doing so permanently deactivates your game account. Turbine's response to his indignation was, "Use a pre-paid game card next time if you have a problem with it." Since removing your info deactivates your account, however, switching to pre-paid cards is a little tough without buying a whole new account.

As I had mentioned earlier on this blog, I have recently stopped playing LOTRO. So today I went and officially canceled my account, however while doing so I saw no option to remove my CC and billing information from their system. Having been a victim of random charges by unsaid company in the past I wanted to remove my info so that my subscription would not accidentally be restarted. Seeing no way to do this from Turbines website, I contacted support, who basically said,

You either keep your CC information in our system or the game that you PAID for will no longer work, ever.

Read more at MMOCrunch.com.