by Jeremy Waxman on Oct 15, 2015
If you've played Heroes of the Storm for any significant amount of time, you've probably noticed that the matchmaking is...less than ideal in a lot of cases. There was an absolutely fantastic reddit post made by #1 Hero League player, Srey, that details beautifully the issues the game is facing with matchmaking.
Fortunately, such a well-detailed post caught Blizzard's eye, and actually got a pretty favorable reply from Community Manager Trikslyr. They admitted that matchmaking needs some changes, and gave this response to give us an idea what's in the works:
There are a couple of changes we’re implementing in a future patch to make steps toward our ongoing goal of improving matchmaking in Heroes:
A couple of bug fixes to help the matchmaker identify players that are closer in skill, hopefully resulting in more even matches Increasing the maximum wait time in queue to 10 minutes System improvements
Do note, these are not the only changes we’ll be implementing. We’ve got some more alterations in development that will continue to be released, the moment they’re ready, to help us further tune matchmaking. Some of the changes will be focused on:
Improving matches at high skill levels Improve the New User experience Adjustments to make sure players in matches are close in experience, not just MMR As for Srey, we’re looking into his account and identifying the matches that could’ve been considered poor experiences. We’ll also be assessing our point system to make sure a player at Srey's skill level won’t fall out of Rank 1 due to a couple of losses. In addition to this data from top tier matches, we’re hoping to extract information or identify bugs in the matchmaker that we could alter to make everyone’s match quality better, regardless of experience or MMR.
Once these changes are implemented, it should mean a significantly smoother matchmaking experience for all Heroes players. Here's hoping they're able to implement all of this sooner rather than later.