by Jeremy Waxman on Aug 28, 2015
In the most recent Heroes of the Storm patch, placement matches were introduced into Hero League to attempt to get players closer to their "true" ranking after the soft reset. However, this resulted in many players experiencing unintended problems with their rankings. Blizzard has recognized that there are problems, and are taking multiple steps to attempt to correct the system moving forward. Here is a quick list of the changes that are coming:
In our last major patch, a change was made which removed bonus points from the top five ranks. As a result, highly skilled players who have also played a large number of games were not receiving enough points after wins to allow them to rank-up.
This is not an experience we’re happy with, and we’re going to add bonus points back to the upper ranks so that top players can more easily return to their proper rankings.
Source: Blizzard Entertainment