Due to a lack of communication, many players spent their hard-earned points on 365 gear only to discover, once the new season started, had they waited they could have gotten some nice 37. You can understand why they were upset but at least Blizzard admitted fault and vowed to fix the problem. Over the weekend, Bashiok announced how Blizzard plan to compensate the affected players and his entire post is below for your delectation:
We wanted to let everyone know that were working to address the miscommunication that occurred regarding the introduction of new item level 371 PvP gear, and share our current plans.
For background, many players spent their Honor Points on item level 365 gear once Season 9 ended only to find that more powerful item level 371 gear was available when season 10 started. We should have communicated ahead of time that this was going to be the case, and we apologize for the mistake.
Weve been working over the past few days to evaluate and determine the best course of action to offer players some kind of compensation for those who were caught off guard by the new gear. The plan weve found to be achievable within an acceptable amount of time is to provide players who were affected with 4000 Honor Points. This extra Honor would function similarly to the currency down-conversion in that it would stack over the cap, but you would not be able to earn more until you spent under the 4000 cap.
The process of determining who was affected is certainly the most difficult task of this issue, and the entire process of figuring out who should receive the Honor or not and then delivering it isnt anything less than a giant undertaking. Were still evaluating many of the processes that will be required to make this happen. Although were fairly confident we can pull it off, there is still a chance it may not be possible. Due to other service related work the soonest we would be able to distribute this Honor is the 7/19 Tuesday maintenance. More complicated solutions we discussed could take months to implement, but we felt getting something to those affected as quickly as possible was more important.
Although some of this is still uncertain we felt it best to let people know as far in advance as possible to allow for adequate planning. Well be able to provide more information and specifics on how this process will be carried out, and the requirements to receive the 4000 Honor, next week.
Again, we apologize for any inconvenience caused by our miscommunication. We greatly appreciate those who took the time to give us constructive feedback on the matter.