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DnL - Communication on Reimbursment

Posted Thu, Dec 29, 2005 by Awenyddion

Considering that these poor settlers haven't had much chance to play I think that this is a nice gesture from NP Cube. They stress that Settlers are NOT paying at this time.

We thought it useful to remind you that subscribers to the Pioneers of Ganareth offer have acquired a package, which contains:

- A numbered account and a Dark and Light activation key. The game will be released during April 2006.
- A one month subscription to Dark and Light.
- Exclusive advantages in Dark and Light but also in Settlers of Ganareth, and the possibility to transfer part of what they acquired while playing Settlers of Ganareth to Dark and Light when it is released.

They have not, in any way, paid for Settlers of Ganareth. Settlers of Ganareth is a free game to which we have given some restrictive and preferential access, since it is an essential step towards Dark and Light.

The technical problems we have been encountering since the launch of SoG. Especially the massive attacks that have forced us to turn our servers off temporarily may have generated a sense of dissatisfaction that we perfectly understand and that we wish to rectify.

Consequently, we have decided to accept, until the 7th of January (included), all reimbursement requests.

For administrative reasons, we are asking you to please confirm your intent by sending an email to account@darkandlight.com and copy-pasting the following sentence: “I the undersigned, Last Name First Name, am asking for the reimbursement of my Dark and Light key, hence for the cancellation of my Pioneers of Ganareth account opened under the name Nickname”.

The accounts that have been repaid will be put back on sale in the course of January for those who were unable to be a part of the first group of Pioneers.

You can read the resulting forum posts on this topic Here.

Down with the hackers and Power to the People!

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