Interview: Alan Crosby on Community & Vanguard

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Talking Community with Brenlo

Shayalyn sat down with Alan "Brenlo" Crosby, Director of Global Community Relations for Sony Online Entertainment, to learn his thoughts on managing expectations, dealing honestly with players, and fansite communities. They also discussed Vanguard: Saga of Heroes--the MMORPG that SOE co-published and launched in partnership with its developers, Sigil Games Online--and the stories and rumors circulating around claims that SOE is about to become “more involved” with the forward progress of Vanguard.

“If I was going to manage that situation,” Crosby said, “I would be honest with the players. I would open up discourse and stop talking about names and visions and start talking about practicalities.”

“Are you going to be able to sell that?” I asked.

“I think it’s going to be a tough challenge,” Crosby replied, his expression resolute.

Read the entire interview for all the details.
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