Being the Customer Service for any company is never a easy job. Quite often it is very thankless! Get to know our SOE International Customer Service Manager, Ima Somers!

What does your typical work day consist of?

I get in around 07:30 – 08:00 AM after making sure I have grabbed my morning coffee on my way to work. I start checking emails and then depending on the day I will write weekly/monthly reports which contain information regarding anything from production, quality, and bug- as well as employee reports. I might have meetings scheduled or simply will be on the floor with my GM's answering their questions, handling escalations and discussing resolutions to customer problems.

This is some great insight into the inner workings of SOE Customer Service, so please stop by EQ2 Players and give this a read!