Is the Gambling Industry a Good Place To Build a Career?

Perhaps you’re a recent graduate looking to get started on a new career, or perhaps you’re already in gainful employment, and you just fancy a bit of a change. Wherever you are in your career journey working in the gambling industry is an exciting option. With some of the biggest names in the casino world Swedish-owned, roles for Swedish people at online casinos are more plentiful now than ever.

Dominic Andreasson, site manager at cvasino.se, and veteran online casino employee of over 10 years chips in with his thoughts on career building in the gambling industry.

Online vs Land-based Casinos

The first question you need to ask yourself is “Do I want to work at an online casino or a traditional, land-based casino?”. Only once you’ve answered this can you start to weigh up which one you feel is most suitable for you.

Let’s take a look at some of the advantages and disadvantages of the casino business in Sweden.

Land-based Casinos

Online Casinos

It all depends on the kind of person you are, and how you like to operate in your working life. While the night owls among us might prefer to work in a land-based establishment or night shifts at an online casino, if you’re nighttime-adverse, you’d best choose an online casino.

Possible Roles

From support agents who wish to provide great customer and casino experience to pit bosses to product managers to designers, there is a wealth of roles available to individuals looking to carve their careers in the gambling industry. Let us take a look at some of the most common roles found in both land-based and online casinos.

Land-based Casinos

Land-based casinos in Sweden are more customer-focused than online casinos. Depending on your position in the casino, you’ll potentially be dealing with huge volumes of cash on a daily basis, and also be face-to-face with players who lose huge volumes of said cash. People skills are a must. Common roles found at land-based casinos include:

• Croupier
• Inspector
• Pit Boss
• Receptionist
• Marketing
• Security

Online Casinos

While you’re less likely to have exposure to customers at online casinos, if you choose to work in customer service or customer complaints, you’ll be dealing with incoming customer contact on a daily basis. Common roles found at online casinos include:

• Customer Service Agent
• Legal Advisor
• Product Executive
• Designer
• Developer
• Swedish-language Copywriter

Qualifications

Depending on the casino you choose, different operators and different roles require differing qualifications. While a university degree is generally not required for either land-based or online casinos, it’s always handy to have one in the required field you wish to pursue. All jobs in the gambling industry require a high school diploma and above.

Some casinos require you to undergo a criminal record check and/or a credit reference check. This is to ensure that all employees meet the requirements of the role. This is not to say that if you have a spent conviction or have been found guilty of a misdemeanor, that you’ll be unsuccessful in your application. Casinos are looking to filter out applications where individuals have been found guilty of financial crimes that could negatively impact operations.

Transferable skills such as first aid certificates, health and safety training, and fire warden qualifications are hard skills that both online and land-based casinos view favorably. 

Takeaway

The majority of entry-level positions do not require any casino experience. That said, an interest in gambling and knowledge of odds are requirements that most recruiters are on the lookout for. Number skills, especially if you are looking for a career as a croupier or a live dealer are a must, as is manual dexterity due to the chip handling involved.

If you’re interested in taking on a creative role in an online casino such as a designer or writer, it’s the ideal way in. Countless creatives at the top of their game started their career in customer service in online casinos.

Whichever role you choose, you can be assured that a career in the gambling industry will not have a dull moment and every day will bring you unique challenges and rewards.