On a rare show of CS goodness, they are now utilizing the out of game support system to make in game reports! I happen to think this is very neat, and a good step in the right direction for the often criticized SOE customer support.

In-Game Support for EverQuest II can now be conducted from this website! In order to offer you the fastest, highest-quality response possible, we have moved support to this web interface. To access in-game support, you can now use both the in-game /petition command as well as the website

Raijinn posts the specifics and the link to the new nifty support feature. Check it out on the EQ2 forums!