Since the relaunch of Final Fantasy XIV: A Realm Reborn (FFXIV) last week, Square Enix has suffered a number of issues with connectivity and overcrowded servers. So much so, that the digital sales of the MMORPG were even temporarily suspended while improvements were made and additional servers added.
Today the FFXIV service will be going down for maintenance to add new worlds to help support a larger number of players. And as previously occurred with the games original launch back in September 2010, Square Enix is granting players a little extra game time as compensation for the recent issues. Current players as will be granted an extra 7 days of game time as compensation for the recent issues. Additionally, players that register a game code before September 9, 2013, will also be granted the additional game time.
Downtime starts today at 5:00pm PDT and is expected to conclude at 3:00am PDT on Wednesday, September 4, 2013. You can read the full message from Square Enix below.
We would like to thank all our customers for their continued support of FINAL FANTASY XIV: A Realm Reborn.
Since the beginning of official service on August 27, 2013, the number of users attempting to access the game has significantly exceeded our initial estimates. While we are pleased to see support for the game reach far beyond our expectations, the servers were not prepared to handle this influx of players. As a result, our servers have been pushed beyond maximum capacity. In order to allow access to as many users as possible, we have implemented login and character creation restrictions. We understand, however, that these restrictions have greatly inconvenienced our players.
To resolve this issue, we will be performing maintenance from September 3, 2013, at 5:00 p.m. to September 4, 2013, at 3:00 a.m (PDT), for the purpose of increasing the number of available Worlds, reducing stress on the Duty Finder servers, and increasing the number of concurrent logins allowed for each server.
Because login and character creation restrictions have hindered our ability to provide quality service, all FINAL FANTASY XIV service accounts will receive an additional seven days of free play time. Furthermore, users who have yet to enter their registration codes will receive an additional seven-day trial should they register before 11:59 p.m. (PDT) on September 9, 2013. Moving forward, we will continue monitoring the servers to ensure that quality service and support are provided in a timely manner.
The additional seven days will be reflected on service accounts after maintenance has concluded on September 4, 2013, which can be confirmed by accessing the FINAL FANTASY XIV: Mog Station.(http://sqex.to/Msp)
We thank you again for your patience and understanding as we continue to address these issues, and look forward to your continued support of FINAL FANTASY XIV: A Realm Reborn.
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