Managing Crisis: An Exclusive ION Interview with SOE's Alan Crosby and Craig Dalrymple

There's More to Managing a Gaming Community Than Meets the Eye!
There's More to Managing a Gaming Community Than Meets the Eye!

Having pioneered MMO games and their respective communities, Sony Online Entertainment is no stranger to both victory and controversy. What are the thoughts and philosophies of community management behind this corporate giant? Senior Director of Global Communications Alan Crosby and Senior Community Manager Craig Dalrymple discuss not only their methods, but how emergencies should be handled and how other companies can learn from them.

What exactly is in a name? When it comes to videogames, the reputation of both publishers and developers can be fit into just a single word or acronym. While a name like Blizzard will bring respect, something like N-Gage will send shudders through any gaming veteran's spine. What is it like helping to control the image of a corporate giant like Sony Online Entertainment and wrangling what can at times be a difficult community? Holding the line of this battle front are Senior Director of Global Communications Alan Crosby, and Senior Community Manager Craig Dalrymple.

About the Author

Karen is H.D.i.C. (Head Druid in Charge) at EQHammer. She likes chocolate chip pancakes, warm hugs, gaming so late that it's early, and rooting things and covering them with bees. Don't read her Ten Ton Hammer column every Tuesday. Or the EQHammer one every Thursday, either.
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